Need more help?

During checkout, you can choose from a few different payment options:

• Visa
• MasterCard
• American Express
• Apple Pay/Google Pay

If you logged in or created an account during checkout, you can look up your order by logging in to your account here.

If you did not create an account, you can track the status of your order via the link that was emailed to you with your order confirmation.

Depending on your location, VAT may be calculated and charged. Any VAT charged will be indicated once your billing and/or shipping address have been entered during checkout.

If you created an account during checkout, you can find your invoice by logging to your account here.

If you did not create an account, please contact our support team here.

All invoices are also emailed to you immediately after you complete an order.

All orders will be processed in GBP.

Orders are sent to our warehouse for processing minutes after being placed. For this reason, we are unable to cancel orders after they were completed.

You can return your purchased item(s) if it's within 14 days of receiving it and they are unopened in brand new condition (unused).

A 15% restocking fee will be deducted from the refund.

If you wish to return a product for a refund, please reach out to our support team here.

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-3 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

Certain products may have longer processing times. These will be noted on the product and cart pages.

No, you will never have to pay duty fees.

No, once the order is placed, we cannot edit the shipping address.